Privacy & Data Protection Information

Privacy Policy

This Privacy Policy explains how Veldi collects, uses, shares, and protects personal information when you visit rapidtestproduction.com, submit an inquiry, request product information, or communicate with us.

Important Privacy Notice

We only collect information that is necessary for website operation, inquiry handling, quotation support, order communication, customer service, marketing communication where permitted, and legal compliance. We do not sell your personal information.

1. Introduction

Welcome to Veldi ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that you have a positive experience on our website, rapidtestproduction.com (the "Site").

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, submit an inquiry, request product information, make a purchase, subscribe to updates, or interact with us.

2. Information We Collect

We may collect information that you provide directly to us and information that is collected automatically when you use the Site.

• Inquiry Information: Your name, company name, email address, phone number, country or region, product interests, project requirements, and messages submitted through our forms or chat tools.
• Business and Order Information: Information required for quotations, invoices, shipping arrangements, payment communication, and after-sales support.
• Communication Information: Records of emails, inquiry forms, chat messages, customer service requests, and related correspondence.
• Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and visit date or time collected through cookies, analytics tools, and similar technologies.

3. How We Use Your Information

We use the information we collect for legitimate business and service purposes.

• To respond to inquiries and provide product information, quotation support, or project recommendations.
• To process orders, arrange shipping, prepare invoices or related documents, and coordinate business communication.
• To provide customer service, technical support, after-sales communication, and service follow-up.
• To improve our website, product pages, user experience, communication efficiency, and service quality.
• To send product updates, exhibition news, technical information, or marketing communication where permitted by law or with your consent where required.
• To comply with applicable legal, accounting, tax, customs, or regulatory requirements.

4. Sharing Your Information

We do not sell your personal information. We may share your information only when necessary to operate our business, provide services, complete transactions, or comply with legal obligations.

• Service Providers: We may work with website service providers, payment processors, logistics providers, email service providers, customer communication tools, and analytics providers.
• Shipping and Business Partners: When necessary, we may share limited information with freight forwarders, shipping carriers, customs brokers, or other parties involved in fulfilling your request.
• Legal Requirements: We may disclose information to comply with applicable laws, regulations, lawful requests, or to protect our rights, security, and legitimate business interests.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to support website functionality, analyze traffic, remember preferences, and improve user experience. A cookie is a small file placed on your device when you visit certain websites.

• Necessary Cookies: Required for basic website operation and functionality.
• Analytics Cookies: Help us understand how visitors use the Site and improve website performance.
• Marketing Cookies: Where applicable, help us provide more relevant content, product information, or advertising.

You can control cookies through your browser settings. However, disabling cookies may affect certain website functions.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

• You may request access to the personal information we hold about you.
• You may request correction of inaccurate or incomplete personal information.
• You may request deletion of certain personal information, subject to legal or business recordkeeping requirements.
• You may unsubscribe from marketing emails at any time by following the unsubscribe instructions or contacting us directly.

To exercise any of these rights, please contact us at inquiry@veldiautomation.com.

7. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, support business communication, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Transfers

Because we work with customers and service providers in different countries and regions, your information may be processed or transferred outside your country or region of residence. Where applicable, we take reasonable steps to protect personal information in accordance with relevant data protection requirements.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the "Last Updated" date where applicable.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at inquiry@veldiautomation.com.